Download Free Service Design Online Book
ByAndy Polaine,Lavrans Løvlie,Ben Reason
Total Download
16
“Always read something that will make you look good if you die in the middle of it.” –P.J. O’Rourke
Synopsis
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
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